Safeture – Client Relationship Manager

Are you passionate about technology, international collaboration, and building strong customer relationships? Safeture is looking for a Client Relationship Manager to join our dynamic team and play a key role in driving client success and long-term growth.

About Safeture

Safeture is a Swedish tech company offering a cutting-edge SaaS platform for people safety and risk management. We primarily work through a partner model, but also engage directly with end clients. With our technology at the core, we deliver scalable, value-driven solutions with a recurring revenue model.

The Role

As a Client Relationship Manager, you’ll be responsible for nurturing relationships with both partners and end clients, ensuring they see ongoing value in our services. Your work will contribute directly to ARR growth and client retention. This role is based in Lund with a high degree of flexibility.

Key Responsibilities

• Manage partners and clients through the different phases: onboarding, user adoption, and renewals of contracts
• Collaborate closely with sales, marketing, product, and support teams to align client needs with company goals
• Maintain and manage our CRM- and Customer Success-tools (Salesforce and Startdeliver)
• Being a Safeture platform expert, delivering prompt and precise responses to client inquiries when required.

You Will Be Part Of

You’ll join the Client Development Team, which handles all post-sales relationships with partners and clients. The team focuses on installed-base ARR and Net Revenue Retention (NRR%). You will report directly to the Chief Client Officer (CCO) and be part of cross-functional groups spanning Sales, Product, and Marketing.

We’re Looking For Someone Who:

• Holds a degree in business, IT, economics, or a related field
• Has the technical curiosity and capacity to understand our platform
• Enjoys working with international clients and diverse cultures
• Aligns naturally with our core values: Friendly, Reliable, Creative – and operates with high integrity and compliance standards
• Has a genuine interest in customer success and a solution-oriented mindset

Your Personality:

• Energetic and driven
• Service-minded and structured
• Curious, responsible, and a strong team player

Requirements:

• Fluent in English (written and spoken)
• Excellent multitasking and time-management skills
• Proactive, self-motivated, and able to meet deadlines independently
• Strong computer skills, especially in Microsoft Office 365

Bonus Points If You:

• Have experience working independently or in a Customer Success role
• Have used tools like Startdeliver or Planhat
• Speak additional languages such as German or French

How to Apply

Safeture is partnering up with Academic Search International. For further questions, please contact Senior Consultant Petra Alwén, petra.alwen@academicsearch.se or Senior Researcher Lukas Grönroos lukas.gronroos@academicsearch.se.

All information is handled confidentially in accordance with Academic Search Integrity Policy as well as the new data protection act, GDPR. This means that we can only process applications coming through the applications system. Thank you for your understanding.

Please send your application as soon as possible.