8 Jan 2018

Klarna AB

Document Manager

We offer safe and easy-to-use payment solutions to e-stores in Europe and were founded in 2005 with the ambition to make e-commerce safer, simpler and more fun. At the core of our services is the concept of after delivery payment, which lets buyers receive ordered goods before any payment is due. At the same time, we assume all credit and fraud risk for e-stores so that sellers can rest assured that they will always receive their money. Our vision is to enable trust and to offer a frictionless buying experience to buyers and sellers across the world. Today, our payment solutions are used by thousands of online shops in Sweden, Norway, Denmark, Finland, Germany, Austria and the Netherlands. Please visit our website for more information,

About the position

Operational Excellence and Development’s main purpose is to improve Klarna’s operations both strategically and operationally. The department is among other things responsible for design and delivery of transaction documents in all of Klarna’s markets.

As Document Manager you will be managing a small team in charge for document design and output management. This includes everything from setting the agenda and conducting analysis to hands-on work to ensure results are achieved. You will be responsible for best-in-class design of all transaction documents, as well as for maintaining a cost-efficient and quality-assured set-up for securing that physical and digital send-outs are delivered promptly and safely in all Klarna markets. You are expected to proactively work to identify improvement areas in order to optimize cost, quality and customer satisfaction, and then implement decided changes.

Expected profile

To be successful in this position we think you are business minded and result oriented. You are thorough and pay attention to details; and it is important that you have strong analytical skills and a good understanding of business impact. You have good communication skills and enjoy working with many stakeholders, thrive in a dynamic environment and have the capacity to work both with more strategic ssues as well as hands on.

You have a university degree, preferably in business or engineering. You also have at least 3-4 years of work experience from a similar position, preferably including project or team management. Experience from positions related to design or printing and mailing of transaction documents is an advantage but not a must.

We offer you an international working environment filled with smart and ambitious colleagues. As an employee at one of Swedens fastest growing companies, you will play an important role in taking Klarna to the next level. You wont work for Klarna, youll work with Klarna.

Location Stockholm, Sweden

How to apply

Academic Search International assists Klarna with this recruitment. To apply for the position, please click on the link below, fill in your contact details and attach your letter of intent together with your CV. As we are interviewing continuously, please send your application as soon as possible!

If you have any questions regarding the position or the process, please contact Jenny Tallving, +46 8 555 15 723 at Academic Search International.

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